Overview
Hiver is a shared inbox and email management platform that transforms team email handling by providing collaborative reply workflows, assignment tracking, and performance analytics. Available as a free version with a Growth plan at $25/user/month, Hiver directly addresses Pride’s multi-response email problem where multiple staff respond to the same customer enquiry.
Key Facts
- Type: Shared inbox and email management platform
- Cost: Free version available; Growth plan at $25/user/month
- Primary function: Email collaboration, assignment, tracking
- Status: Evaluation for email triage and customer enquiry management
Problem Addressed
Pride currently experiences multi-response email chaos:
- Multiple staff reply to the same customer enquiry
- No visibility into who is handling what
- Duplicate responses create confusion and reduce professionalism
- No record of resolution or follow-up status
- Email gets lost in individual inboxes
Solution Offered by Hiver
Hiver creates a shared inbox experience within Gmail or Outlook:
- Unified inbox: All meet@ emails visible to entire team
- Assignment: Any team member can assign an email to another
- No-reply protection: System prevents duplicate responses
- Collaboration notes: Internal comments on emails without customer visibility
- Status tracking: Mark emails as resolved, pending, or assigned
- Performance metrics: Response times and resolution tracking
Implementation Considerations
Hiver’s free version may cover basic Pride needs:
- Basic shared inbox functionality
- Essential assignment and tracking
- Email notes and collaboration
Growth plan ($25/user/month) adds advanced features:
- Performance analytics and reporting
- Automation and templates
- Integration with other business tools
- Advanced security and compliance
Related Pages
- Email Management Strategy — Overall email and communication strategy
- Tech Stack Optimisation — Broader vendor evaluation context
- Customer Acquisition Strategy — Affected by communication quality