Business Continuity Planning
Overview
Business continuity planning for Pride of Our Footscray is a critical gap. The venue operates with extreme concentration risk — a single full-time operator (CEO), no documented processes, no formal succession plan, and several single points of failure across technology, staffing, and operations.
Key Risks
- CEO single point of failure: Mat O’Keefe handles operations, finance approvals, government correspondence, supplier relationships, and venue management. Extended absence would halt the business (see CEO Bottleneck)
- No backup operators: Monique Anderson covers venue management but has no authority over financial, legal, or governance functions
- Technology fragility: Single NBN connection via Optus with no failover. Shared account credentials tied to CEO phone (see Shared Account Security)
- Undocumented processes: Most operational processes exist only as institutional knowledge — not written down or delegated
- Insurance gap: Public liability insurance not in place, creating existential exposure (see Insurance Gap - Public Liability)
Current State
- Formal BCP document: Does not exist
- Succession plan: Identified as a gap in Succession Planning but not actioned
- Process documentation: Partial — some wiki pages document processes but no operational runbooks exist
- Emergency contacts/procedures: Not documented
Recommended Actions
- Document critical business processes as operational runbooks (see Leadership Pipeline and Delegation)
- Establish delegated authorities for key functions (finance, licensing, supplier management)
- Resolve insurance gap as the most immediate business continuity risk
- Cross-train at least one additional person on Xero, Square POS admin, and government correspondence
Related Pages
- CEO Bottleneck — Leadership capacity constraints
- Succession Planning — Leadership transition planning
- Leadership Pipeline and Delegation — Delegation framework
- Governance Gaps and Risks — Broader governance risk register
- Shared Account Security — Technology access concentration risk
- Operational Safety — Venue safety and OHS framework